Microsoft Aspire New Hire Service Blueprint
I mapped the Aspire onboarding journey to show where communication and system handoffs broke before a new hire's first day.
Supporting work
Shipped work is only part of the story.
The decisions behind good products aren't visible in the final UI. These artifacts show how I work through the messy middle — the thinking that gets teams aligned before a single screen gets designed.
Artifacts behind key product decisions
-
-
GoGuardian K-12 EdTech Personas
I built proto-personas from real K-12 workflows so product and go-to-market teams could make roadmap decisions with a shared view of school needs.
-
ePlan 401(k) Dashboard Redesign
I explored ways to improve ease of use for ePlan's 401(k) participant dashboard — work that turned into a full redesign after sharing findings with stakeholders and clients. Available on request.
-
Pacific Life Insurance Consumer Mindsets
I turned consumer research into a mindset model so strategy and product leaders could make clearer retirement decisions under regulatory constraints.
-
DreamSphere
I co-founded DreamSphere — an AI-powered reflection product built on a single thesis: self-understanding comes from seeing behavioral patterns over time, not just logging individual moments.